LMS Administrator

This is a 12-month fixed term contract (secondment) with travel in Middle East and Africa.

The Digital Learning Specialist has the overall responsibility for the operational aspects and data input into the LMS and to ensure database integrity, accuracy, and user access and output of required data. Works to ensure proper configuration, design and usage of LMS to serve as a point of contact for administration and adoption of LMS processes. As the LMS administrator the roles partners with subject matter experts to create and configure, design, and deliver online learning content and serves as a technical liaison with employees and third-party vendors of online learning modules.

LEARNING SYSTEMS AND PROCESSES:

• Apply Learning Management System (LMS) power-user knowledge and skills to develop and manage work flow processes and publish contents.
• Maintain LMS functions for course offerings, registrations, wait-listing, and report generations.
• Master the LMS platform functionality, provide support on utilization the platform possibilities, and determine solutions where necessary.
• Train LMS Superusers and country LMS Leads on understanding and using the platform to its full potential and scope of possibilities.
• Automate processes to scale with evolving stakeholder needs.
• Establish and document streamlined processes to drive improvement.
• Perform troubleshooting of production issues, updates for cases and tickets requiring changes and enhancements to existing functions.
• Design qualifications such as the Technical Qualification Pathways and other functional qualifications
• Support remote learning technologies (e.g. video and web conferencing), and other learning modalities (e.g. webinars, eLearning, blended solutions)
• Maintain Learning System Administrator guide and create internal training tools to ensure consistent application of standards podcasting, video filming and editing, microlearning
• Work with subject matter experts to design appropriate and engaging e-learning solutions including creative and interactive elements, navigation, testing, and tracking learning
• Design and creation of assessment and assessment strategies to measure effectiveness
• Design eLearning material: videos, courses, and webinars
• Supporting all e-learning and educational requirements
• Generate reports and designs special reports as requested
• Automate manual systems and forms in the talent department
• Develop and maintain LMS pages supporting talent requirements
• Provide consultation to departments seeking migration of training material to e-learning
• Provide solutions for online registration for different requirements
• Provide services and develop systems for online exams
• Engage with ERP and IT department for integrating LMS to any system
• Provide NOMAC with the latest courseware and e-learning technologies
• Understand and create the LMS technology landscape across all countries and divisions and make recommendations to simplify and standardize, where possible
• Partner with HR Managers and country LMS Leads to recommend learning content solutions that improves efficiency and the user experience
• Establish an approach to monitor the efficacy and quality of Peer-to-Peer content in WDL
• Partner with HRMs and Corporate Talent to configure key reporting and measurement solutions for our business and HR community; manage LMS analytics, usage metrics, etc.
• Lead a Forum that fosters ongoing learning & sharing across the superuser community

CUSTOMER SERVICE:

• Passion for an excellent customer service experience while consistently advocating for the learner. Focus on continuous improvement to drive great learner experiences.
• Respond to end-user and provide technical support in a timely manner
• Support both administrative and technical aspects of the system, to perform as audit checks, testing, deploying and reporting on learning content through the LMS
• Collaborate and interact with internal stakeholders and vendors in a positive and cooperative way

PROGRAM AND PROJECT ADMINISTRATION:

• Drive scalable and dynamic learning materials and interactions.
• Effectively manage multiple projects, initiatives, content, and learner pages on the platform.
• Responsible for the successful and effective roll out and usage of the LMS and other learning-related software throughout NOMAC.
• Manage e-learning projects from initiation to closure
•  Launch, manage, improve and optimize the LMS as NOMAC’s e-learning solution enterprise-wide
• Explore, evaluate, and recommend new approaches, and alternative technologies to make learning more effective in collaboration with the Talent team

Minimum Qualifications:

• Bachelor’s degree in computer science or relevant degree with interest in digital platforms and applications.

Minimum Experience:

• Two years of experience with SABA LMS or with other learning management systems.
•  Experience creating and deploying eLearning modules using authoring tools such as Articulate
• Experience managing projects particularly in developing and implementing processes and systems.
• Ability to work in a fast-paced environment across geographies in a developing environment
• The ideal candidate has experience with social networking and internet vehicles such as email, search engines, social media, job boards and job postings; proficiency in Microsoft Excel; the ability to manage and analyze data; and experience with applicant tracking systems.

Skills:

• Proven analytical and quantitative skills, and an ability to use data and metrics to back up assumptions, develop business cases, and complete root-cause analyses

• Highly organized and detail-oriented in managing multiple priorities and meeting deadlines in a fast-paced environment
• Demonstrates initiative and resourcefulness in independent problem solving
• Excellent written, verbal, listening, and communication skills; expresses thoughts, feelings, and ideas in a clear manner in both individual and group situations
• Aptitude for learning and using technology for learning systems and data analysis; demonstrate ability to learn new technology and tasks quickly
• Intermediate to advanced skills in Excel and SharePoint
• Strong team work and interpersonal skills
• Solid self-management skills including planning work, managing details, using time well, and doing whatever it takes to deliver reliable results