Technical Support Manager

The Technical Support consists of two sections: Information Technology (IT) and Technical Support (TS):

Technical Support (TS) – provides engineering and technical support to all operating units at the Rabigh plant site. The main activities of its two units – the Engineering & Data Management and Performance & Condition Monitoring – focus in ensuring system reliability, i.e. uptime is kept to the maximum through effective and efficient system monitoring and regular maintenance processes, in close coordination with Power Operations, Desalination and Maintenance departments. Key tasks involve:
 Monitoring and evaluating various relevant parameters to provide accurate information for performance measurement calculation.
 Conducting various performance tests of all major equipment to ensure plant availability and reliability.
 Preparation and submission of monthly invoices and managing the PI system

Information Technology (IT) – provides required technical support to all company operating units for all departments both in Rabigh and Head Office in Jeddah. These mainly involves applications support, data network support, servers support, telephone system support and end users support by:
 Maintaining system reliability, i.e. uptime kept to the maximum through system monitoring, data back-ups and regular hardware/software maintenance,
 Ensuring all systems and networks are always available,
 Administration of the servers, databases and networks, and
 Maintaining all IT systems (hardware, software and networking systems.

 University graduate/Bachelor's Degree in Mechanical Engineering
 Licensed professional engineer
 Knowledge of power plant engineering, operation and maintenance

 At least 10 years related professional experience, in energy, utilities, or petrochemical sectors

 Excellent skills in (i) management and coordination (ii) planning and organizing (iii) training and presentation (iv) multi-level communication (v) coaching.