Digital Adoption & IT Site Support Lead (Rabigh)

JOB PURPOSE:

provide the appropriate and efficient Digital operational and end user support to all ACWA Power Business Units and Enabling Functions in the respective Site (Office/Plant).

KEY ACCOUNTABILITIES:

·        Contributing to the Strategy and Management of the Digital Enabling Function 

·        Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation

Report solely to the “Digital Adoption & Support Region” / “Digital Adoption & Support Country Head”

Push the digital transformation agenda and the implementation of the new digital support organization within the respective Office, PC and plant.

Roll out specific digital EF policies, standards, methods, tools, manuals, and guidelines

Participate in the deployment of ISO certifications requirement including the information security and business continuity management.

Digital Adoption & Support unit objectives and budget

Contribute to the annual budget for the digital adoption & support unit as well as contribute to the annual budget of the project company and the plant in the respective site.

Manage and monitor the financial performance against the approved budget.

Digital Adoption & Support unit Organization and Management

Manage the digital adoption & support team within the site.

Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.

Prepare required technical reports on the performance of the digital adoption & support unit in the respective site.

Contribute to the implementation of change initiatives, programs and projects

Prepare RFPs, scope of work, and other documentation for digital projects in the respective site and participate in technical evaluation of hardware, network and software related products and services.

Adoption

·        Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site

·        Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site

·        Deploy the architectures/platforms/apps in the respective site (operational and under construction) while complying with country legislation.

·        Deploy, configure, maintain and monitor the network and data center hardware e.g., switches, routers, firewall, and servers to ensure proper functioning and timely upgradation/ repair.

·        Manage all networks related software licenses while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.

·        Reporting operational status, perform backups and restores, etc., to ensure smooth operations of digital services in the site.

·        Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.

Create and maintain local digital hardware and software inventory database for Adoption and support in the site

Manage the backup, disaster recovery and regular testing of digital adoption and support systems in the site

Support

·        Provide Corporate Offices, Project Companies & O&M operational first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.

·        Manage digital infrastructure and data center within the respective Office, PC and / or plant.

·         Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions in ACWA Power and NOMAC corporate offices applicable within the respective site.

·        Provide all technical support during the installation, configuration and roll out phase.

·        Upgrade, install and configure computer hardware, software, systems, networks, printers, etc to meet the objectives of adoption and support unit.

·        Troubleshoot system and network problems, diagnosing and solving hardware or software faults, document problems and resolutions and assessing impact of issues

·        Maintain availability, performance, integrity and security of digital systems within the site.

·        Check Security logs from (Servers firewalls, switches, routers, etc ), monitor network traffic, run virus scans and ensuring security patches are up to date to avoid security breaches.

·        Analyze incidents, resolve and/or escalate the issues received to ensure the proper resolution.

·        Mange user accounts, emails, assign rights and access to the digital system and services.

Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.

Interaction with the I&C

• Collaborating as needed with the I&C “Digital Champion” at the plant level.

·        Facilitate data availability for all critical IT/OT systems.

Facilitate the control systems infrastructure support in coordination with digital operations and I&C.

COMMUNICATION & WORKING RELATIONSHIPS:

Internal:

Enabling Functions, Plant General Managers, EMOs, Adoption & Support teams.

 External:

Vendors, Consultants, Contract staff etc.