Digital Adoption & Support Supervisor, Umluj

KEY ACCOUNTABILITIES:

Contributing to the Strategy and Management of the Digital Enabling Function 

• Deploy the digital adoption and support policies, procedures and standards to govern and always guide proper digital adoption & support implementation
• Report solely to the “Digital Adoption & Support Site Lead” / “Digital Adoption & Support Country Head”
• Push the Digital Transformation agenda and the implementation of the new digital support organization within the respective site.
• Roll out specific Digital EF policies, standards, methods, tools, manuals, and guidelines
• Participate in the deployment of ISO certifications requirement including the information Security and Business Continuity Management.

Digital Adoption & Support unit objectives and budget

• Contribute to the preparation of the Adoption & Support department’s budget in the plant/assigned location.
• Monitor the financial performance against the approved budget.

Digital Adoption & Support unit Organization and Management

• Participate in the internal and external audits (including government agencies) and implement all the observations in the respective Site.
• Prepare required technical reports on the performance of the Digital Adoption & Support department in the respective site.
• Contribute to the implementation of change initiatives, programs and projects
• Collaborate and work with the Adoption and Support teams for new / upcoming projects to ensure an adequate Digital infrastructure and systems are put in place as per Digital EF policies.

Adoption

• Implement and support ACWA Power IT SOP (Standard Operating Procedures) framework across ACWA Power systems within the respective site
• Implement and support ACWA Power Cybersecurity framework across ACWA Power systems within the respective site
• Deploy the architectures/platforms/apps at the respective site (operational and under construction) while complying with Country legislation.
• Maintain and monitor the network and data center to ensure proper functioning and timely upgradation/ repair.
• Manage all end users related systems, software, applications, licenses, and internet connections, while coordinating with vendors regarding renewals, upgrades, support and maintenance agreements, etc.
• Coordinate with suppliers for warranty, repair/replacement of parts and pending work to ensure systems are always functional.
• Create and maintain the local Digital systems inventory database in the site

Support

• Provide first line of support on Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions within the respective site.
• Provide support to the digital operations team to maintain the core Infrastructure, Cybersecurity, Apps, Telecommunication and collaboration solutions at respective site.
• Provide all technical support during the installation, configuration and roll out phase.
• Provide computer help desk support in resolving PC, printer and network problems either directly or Remotely with end-users.
• Monitor and maintain computer systems and networks
• Responding in a timely manner to service issues and requests
• Repair and replace parts/equipment as necessary
• Troubleshoot hardware and software problems by running diagnostics, document problems and resolutions and assessing impact of issues.
• Prioritize and manage many open cases at one time
• Manage the stock of equipment, consumables and other supplies
• Mange user accounts, emails, assign rights and access to the digital services.
• Provide the required awareness and trainings to the end user to ensure the proper use of digital systems and services.

Interaction with the I&C

• Collaborating as needed with the I&C “Digital Champion”at the plant level.
• Facilitate data availability for all critical IT/OT systems.
• Facilitate the control systems infrastructure support in coordination with Digital operations and I&C.

Skills:

• Up-to-date knowledge of the latest IT and software trends
• Strong technical background in IT systems and support
• Sound problem-solving and decision-making skills
• Good knowledge on cybersecurity
• Ability to quickly establish good working relationships with end users.
• Ability to prioritize the workload
• Ability to work well in a team
• Flexible and open to change
• Excellent communication and time management Skills.
• Willingness to travel when necessary

IT / computer science