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Job Description
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Reporting to |
IT Support Supervisor/Plant |
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Job location (Department/Plant) |
Plants |
Maintaining ITC Infrastructure (Systems and Networks).Responsible for the smooth running of computer systems and ensuring users get maximum benefits.
The IT officer role, located in Head Office, ensures the provision of superior member and internal customer service through the maintenance, enhancement and efficient operation of IT functions. Additionally, the role includes responsibility for ensuring the security and integrity of computer operations and systems development in accordance with NOMAC’s strategic plan, IT plan and regulatory responsibilities.
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Required Skills |
1. Awareness of Quality, Occupational Health & Safety and Environment Management system principles 2. Knowledge of applicable legal requirements 3. Hazard Risk assessment 4. Aspect Impact assessment 5. Team Player 6. Knowledge of IT waste handling and disposal 7. Interpersonal and communication skills 8. Planning, Organizing & Leadership 9. Proficient in IT Operations & Service Delivery |
Skills
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Maintaining ITC Infrastructure (Systems and Network), identifying IT related problems, resolving them and keeping systems operational. |
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Attending the user calls (Help Desk support), Communicating status, progress, and resolution and recovery of incidence. |
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Installing and configure Computer systems and software. |
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Updating of Anti-Virus for all Users and resolve virus related issues. |
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To maintain the Hardware and Software Inventory for the plant. |
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Follow up for PR, pending Delivery, part replacement etc. with concerned departments. |
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To attend the tasks assigned by the management. |
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Co-ordination with suppliers for warranty, repair/replacement of parts and pending work. |
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Prepare weekly report, inventory report and send it to Supervisor. |
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Ensure proper disposal of IT wastes (Cartridges, toners, batteries, electronic waste etc.) |
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Perform other duties as assigned. |
Education
Computer science/Information technology/Electronics engineering